Shipping & Returns
At Ingwaz, we are committed to making your shopping experience as smooth and hassle-free as possible. Below, you’ll find all the details about our shipping and returns policies.
Shipping Policy
Processing Times
- Orders are processed within 1-3 business days after payment confirmation.
- Once processed, you will receive a confirmation email with tracking information.
Shipping Times
- Domestic Shipping: Estimated delivery is 3-7 business days.
- International Shipping: Estimated delivery is 7-21 business days, depending on your location and customs clearance.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
- Free Shipping is available for orders over a certain amount (details on our website or during promotions).
Customs & Duties (International Orders)
- International shipments may be subject to customs duties, taxes, or fees based on your country’s regulations.
- These charges are the customer’s responsibility and are not included in the order total.
Tracking Your Order
- Once your order is shipped, you’ll receive a tracking number via email to monitor your package’s journey.
Returns Policy
Eligibility for Returns
- Items can be returned within 30 days of delivery.
- Products must be unused, unwashed, and in their original condition with tags and packaging intact.
- Sale items, gift cards, and personalized products are non-returnable, unless defective or damaged.
How to Initiate a Return
- Contact Us: Email [insert contact email] with your order number and the reason for return.
- Approval: Once approved, we’ll provide return instructions and a shipping address.
- Ship the Item: Send the product back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Process
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to your original payment method.
- Shipping fees from the original order are non-refundable, except for defective or incorrect items.
Exchanges
- Exchanges for a different size, color, or product follow the same process as returns.
- Once we receive your return, we’ll ship the replacement item at no extra cost (for domestic orders).
Defective or Incorrect Items
- For defective, damaged, or incorrect items, contact us within 7 days of delivery. We’ll arrange a replacement or full refund, including return shipping costs.
Questions or Concerns?
If you have any questions about shipping or returns, feel free to contact us at ericsmaxwell@yahoo.com. We’re here to help!
